Firebirds Wood Fired Grill - South Fayette

This was the most terrible experience! Went there with family and friends for a holiday dinner First, it took forever for service. Then food arrived late. Finally at the end when we needed to pay for our check, we paid through the kiosk only to find out that it was under the wrong bill!!! Asked the waitress to remove it and she refused to give us a receipt that showed our refund and demanded we pay again. Finally got the manager involved and she too refused to hand us a receipt that showed we were going to get reimbursed. All said and done, we paid twice and now have to wait after the holiday to see if refund goes through without any proof that it was removed. Now if this wasn&rsquo;t enough, once we were leaving, the waitress, Peyton, comes running out to the main restaurant yelling if we paid! And proceeded to accuse us of refusing to pay when we paid twice for her mistake!!! This service was unbelievably terrible! Will never return or recommend to anyone!

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